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connect with local families

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babysitter guidelines

Being a Mumaco Babysitter is more than just a great way to earn money on your terms. Mumaco is here to give you a chance to build your own network and connect with local families. 

The more you sit with us, the more your brand will grow.

To get started, we have outlined some top tips on how to become a Mumaco babysitter

don’t be shy, say hi

When you’re booked, reaching out to the family is a great start. An introductory message goes a long way—and it sets the stage for how awesome you are.

time matters

Being on time means everything. It’s an opportunity to make or break a first impression. Arriving just 5-10 minutes late can be a big deal—many parents have a dinner reservation to get to.

  • Be on time to all your bookings​
  • If you need to cancel a booking, please do so immediately. The family may be relying on you to make a reservation, or an important meeting.  The sooner you can let them know, the more time they have to source another sitter.

star power

We ask families to rate you after each sitting, so reach for the stars (5 of them, ideally)! Sitters with the highest star ratings will be displayed first.

what if I am sick and can’t attend a booking?

It’s always recommended not to babysit children when you are not well.  Let your family know of your circumstance straight away via the in-app contact services and immediately cancel your booking, so that they have as much time as possible to source an alternate sitter. 

what happens if my account is suspended due to expired documentation?

We will notify you via email and SMS when any of your eligibility documents are nearing expiration to allow you time to obtain & upload updated certifications.   If, however we have not received an updated certification upon expiry, your account will be temporarily suspended until an up to date document is received.

To re-activate your account, email your updated certifications to support to mumaco.co and upon verification, your account will be re-activated within 24 hours.

no cash

Mumaco is 100% cashless so you never have to worry about if or when you will be getting your payment.  Our secure payment gateway, Stripe, will process and transfer your payment to your nominated bank account within 48 hours of your job closing.

same-day parent cancellations

If a parent cancels within 24 hours of your booking start time, you’ll receive a $15 fee to make up for the last-minute cancellation.  For cancellations made within 2 hours of the scheduled start time, you will receive a $30 cancellation fee. 

concerns

The safety of our babyistters our No1 priority. Should you need to report a concern or give feedback please email us at support@mumaco.co and we will get back to you within 24 hours.

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Keep in touch

Android App coming soon. Enter your details below and we will update you when it’s live.

Keep in touch

Android App coming soon. Enter your details below and we will update you when it’s live.